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Our Customer Service

What is Our 100% Customer Satisfaction Guarantee?

We Have a 100% Customer Satisfaction Guarantee! You can return any merchandise for any reason involving damage in shipping, because you didn't like it, malfunction with the product, or anything that was our fault. You must however contact us first to let us know the problem and you must also pay for the shipping back to us unless your order was damaged in shipment or it was an error of World Pet Store.com. Our 100% Money Back Guarantee on everything is good for 30 days if not satisfied return the item(s) for a full refund except original shipping costs. Please note that we do not pay for shipping via UPS Express Services for any reason (out of stock, product does not work & etc) it is available for your convenience only. All items must be in new condition with original packaging and accessories. Please note that we cannot exchange items unless they are defective or damaged. Items returned that are not in sellable condition, or are missing parts, will be charged a re-stocking fee of 20%.

Returning Merchandise: If you are not completely satisfied with a product for any reason just return it for a refund or exchange of the product cost. We must authorize the return so simply contact us first then please include a note with the items on why you are returning the item, include yellow receipt that came with your order & the address you supplied to us when ordering. Please contact us to let us know about the return & then send the item(s) to the address below after we have made contact with you and authorized the return.

We guarantee that your information is safe with us and will not be sold, traded or rented to anyone! If you have any questions about a product orMost orders will ship the same day if it was received before 12:00 p.m. Eastern Standard Time. In most cases & your order will usually arrive in 2-7 business days after we ship it! Select our "Standard Shipping" and your order will be shipped using UPS Ground unless we are shipping to a P.O. Box, APO, FPO, HI, PR or AK. UPS Next Day & 2nd Day Air is also available to all U.S. residents. Please note that we do not pay for shipping via UPS Next or 2nd Day Air Services for any reason (out of stock, product does not work & etc) it is available for your convenience only. UPS cannot deliver to P.O. Boxes, APO's & FPO's so if your order is going to one of these please allow 2-3 extra days for your order to be shipped via the USPS. International Customers must select one of our "International Air Mail" shipping options. If you have an existing web site you can join our Affiliates Program and link your site with ours and then any sales resulting from the traffic you give will result in a 10% PROFIT of the SALES for YOU! You can also Register with us for our Monthly Specials. To find out more about our policies please visit our Info Page. We will MEET or BEAT any advertised price, so if you find a price that is lower simply contact us and let us do what we do best.

World Pet Store.com has a full 30 Day 100 % Customer Satisfaction Guarantee! We Accept All Major Credit Cards

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